Bill Hicks serves as chief relationship officer at UKG. In his role, which he’s held for over a decade, Bill manages ongoing executive relationships with tens of thousands of UKG customers around the world, building lifelong partnerships and turning customers into avid, devoted fans of UKG. Every day, Bill and his team develop trusted relationships across UKG customer leadership teams. They serve as advocates and strategic advisors for all UKG customers, providing meaningful insights into the customers’ businesses and industries. Previously, Bill served as chief information officer, and he has led teams responsible for customer support, knowledge services, payment services, and business operations. He is the author of the bestselling book, “The Leadership Manifesto,” which consolidates the lessons he’s learned over his more than 25 years of leading people into eight essential disciplines that define a great leader. Community-minded, Bill was the volunteer executive in charge of launching the North Broward YMCA in 2008.